Terms & Conditions
SHIPPING POLICY
Orders are shipped Monday-Friday through either APC, TNT or DHL networks.
We currently ship to UK & Ireland, with the following tariffs:
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England, Scotland & Wales = £0 (Free Shipping)
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Northern & Southern Ireland:
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0-10kg = £0 (Free Shipping)
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10-20kg = £25
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20-50kg = £50
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50-100kg = £100
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100-1000kg = £500
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All orders are processed within 24 hours in most cases; this may increase if we are expecting a high volume of order or dealing with technical issues.
We offer a next-day (excluding weekends or bank holidays) service on all shipments as standard. However, this is the courier’s responsibility, and it is not a guaranteed service.
Saturday and specially timed deliveries can be arranged for a fee.
If there's any foreseeable delays in shipment of your order, we will contact you via email or telephone as soon as possible.
Please contact us for more information.
RETURNS POLICY
All claims made regardless of fault should be indicated within three days of receiving your shipment.
You are welcome to return for any reason withing 14 days from delivery. However, we must receive the goods back in its original condition/packaging to qualify for a full refund.
Returns are the customers responsibility unless otherwise agreed.
Damaged or missing goods should be reported within 48 hours. We will arrange the return and replacement for any issues with your order, once agreed. Full refunds for returned goods will be subject to an inspection process.
Refunds will be processed withing 48 hours. The time this takes to clear in your account may vary depending on location.
Trackable/insured services are recommended when arranging your own returns.
Please contact us for more information.
WARRANTY POLICY
All TAF UK truss (excluding FT21, FT22, PT31, PT32, PT42) come with 1 year’s warranty and structural test reports per meter.
All TAF UK truss and clamps are TUV certified.
You will need to comply with the stated load limits in our reports (contact us for to receive these), work within our recommended installation conditions (contact us for more information) and build entirely within your structural report specifications for that specific install.
